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Terms of Sale

Returns Policy

You may return most new, unopened vapor hardware items within 14 days of delivery.  All E-Juices & E-Liquids are non-returnable upon purchase.  Any open electronic hardware will be assessed to determine if its a Manufactures Defect or Customer Negligence.  The hypothesis of our research will determine our decision to warranty your hardware.  No Returns on any open product, Exchanges and Store Credit only.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Processing Time

For the most part we have an exceptionally fast turn around time in getting your products off the shelf, packaged, and shipped to your location.  Although, on average we expect this process to take anywhere from 5 to 7 business days to complete.  But, don't you worry! We have our Vapor Guru's working hard to get your items to you.